In case if the piece of jewelry does not fit you or you are unsatisfied with its quality or appearance, you may return it in order to exchange it for a similar piece of jewelry of the required size or to keep the credit.

You have 14 calendar days from receipt in order to request the return. The pieces of jewelry should not have signs of being worn; the original packaging is to be kept.

In order to request the return, please contact us via e-mail (info@elegant-line.com), having quoted the complete order data. The return authorization and delivery instructions will be sent to you within 72 hours. 

Please do not send your return without this permission otherwise it will not be processed.

The return is to be sent together with the tracking number and at the customer’s expense. Please inform us as soon as you send it.

Elegant Line Jewelry reserves the right to deny returning any goods which do not meet the aforementioned requirements. If your return is not accepted, it will be returned to you at your expense and the return will not be performed.

In case if the goods are returned to use because the customer refused to pay the import taxes or customs duties to be paid Elegant Line Jewelry will do its best to recover all expenses and fees arising from such return. Please note that in case you refuse to pay the customs duties during the delivery, the return will be performed only after returning the goods to us.

Refunds will be credited to your original method of payment and will exclude postage fees. Please allow up to 28 days for your refund to be processed from the day you return the products. Refund processing times will be dependent on your banks policy.